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" Develop products, Advance towards Quality and Care for Services, To Satisfy Customer "
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Besides
Develop
Products, as we are always be the leader
in research and creation of the
new innovation.
Besides
Advance
towards Quality, as
we are the first manufacturer who was certified ISO 9002 and then we are
engrossed continually to have been certified
ISO 9001:2000. Moreover, we are also the first one who was certified by Thailand
Industrial Standard Institute. (TIS 1195-2536)
Care for Services this
is another one of quality policy that we
define and emphasize on the equality
of all important focus above. Therefore, we are pleased to devote, determine, and provide the best
services to our customer. From
pre-sales services
with complete customer requirement
to post-sales services
by serve them to be firm confidence on us all the time.
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| Our officers stand by on information to answer any questions
and explain products' specifications.
Also give, send and present more details of products to meet the utmost requirement of customer. |
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electrical system inspection and machine's power requirement are our services before
customer decides to specify the
model and power rating of stabilizer.
It is our pleasure to give advice for provide consulting
to choose available product meet to
customer requirement and highest efficiency
of application with equipment or machine.
Therefore, we are ready to inspect electrical
system and power rating on site without charge of services. * |
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| In
case of equipment, machine or electrical
devices have something wrong or out of order by unknown causes or unsure
what the causes of electrical problems are. Though, we have the Power Quality
Analyzer equipment from France to measure
and analyze the power quality of electrical
problems on site by free of charge.* |
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To
be confident on our products can protect and solve electrical problems and improve higher power quality
for equipment, machine, hi-fi
component, home theater and electronic
devices to operate
fully efficiency without an error
occurrence. So, we are pleased to offer evaluative products for testing with no charge.* |
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| When
our customer decided to place an order,
we ensure to deliver products on schedule.
Customer will receive the accurate and complete
products with user manual.
Incase for installation, we
have the quality technicians
who have been finished both inside and
outside training courses. Our technicians are ready to serve with their expertise and experience for installation and explain the way to use products. |
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are confident on our quality products, witch are
the best design and particular production.So, we are the first one to give 2 years of warranty
period by free of charge both the
spare parts and services fee.
Including no charge on manpower
and replacement parts that were damaged by cause of manufacturer's production
or cause
by usual operation of user as depends the
warranty period in warranty card.
If the stabilizer is out of order, please contact our services
division or the distributor who sold our stabilizer.
We provide technicians to repair
or take the broken stabilizer on site
in Bangkok Metropolis. The
customer who lives in other provinces, please deliver
the stabilizer by transport
bus or transportation service. But
for the large size of stabilizer, we provide
on site services as incase the distance
not far from 500 km of radius with
free of charge. If long distance
over the radius, it will be upon the contract agreement between customer and our company
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When
the stabilizer is default
or can not operate, it should be taken to repair and solve problems. Therefore, for more comfortable and fast service to customer
. Please, do it
step by step as following.
1)
Preparing the important details.
The customer can prepare the details
of stabilizer by look at the information on warranty card or nameplate on product as these items follows. warranty card
MODEL
Power Rating
Serial Number
2)
Inform the fault condition of stabilizer.
3)
Request to repair stabilizer. Customer can inform to our services division by
the comfortable contact as follows.
By
telephone number:
0 -2275-1182, 0-2275-1275, 0-2275-7161,
0-2276-9973 or Hot line: 0-2693-4592
By
fax number:
0-2275-7309
By fax number: 0-2275-7309
By
e- mail: services@siliconthai.com
By
transportation service
Customer who lives
in province can send, but not over weight
stabilizer and please include your complete details
to our office by transportation service
such as; The transport Company or
Individual Transport Service, and then transport to:
Services
Division
Silicon
Power Supply Co., Ltd.
455/13-16
Soi Phibunupatham (Latphrao 48)
Latphrao Road, Samsennok, Huaykwang
Bangkok, Thailand 10320
By
Owner walk-in
Customer can bring the light weight stabilizer by hands to our office at office hours on Monday
to Saturday during time at 8.30 am
to 5.30 pm. (Location
Map) After our services personnel got the details
from customer, then we will contact for making
an appointment to to repairs
or take the broken stabilizer. |
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provide the maintenance service for
the Large stabilizer on schedule time. We will send our technicians for maintain,
checking, repairing, and tuning the stabilizer to operate regularly. For ensure customer's confidence on efficiency of using the stabilizer through the end of warrantee period. |
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| Moreover services above within warranty
period. We realize the importance
of continuous services. So, when
the warranty period is expiry, customer who interests and aims
to the necessary of expense management for maintenance the equipment
or machinery, customer can extend contract of the warranty with our company. Our services personnel are ready and be pleased to serve
for your continuous maintenance.
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| We have the personal in charge of all divisions in services, productions,
Techniques and Research & Development who involve in teamwork and prompt to provide consulting and answering
any questions about the
products operation. Our customer will be ensured that all problems will be solved throughout long life using of durable products. |
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Remarks: The guarantee is fulfilled only in Thailand.
* Guarantee is limited only in Bangkok Metropolis, but other provinces depend on consideration of our company.
* Our company may keep guarantee's right of services as mentioned above by our consideration. |
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Silicon
Power Supply Co., Ltd. 455/13-16 Soi Phibunuppatham, Latphrao
Road, Samsennok, Huaykwang, Bangkok 10320
Tel: +66 2275 1182, +66 2275 1275, +66 2275 7161, +66 2276 9973
Fax: +66 2275 7309 E-mail
:
info@siliconthai.com |
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Copyright 1997-2006 Silicon Power Supply
All right reserved |
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